Customer Care Executive

S. C. Dubey and company has an opening for a Customer Care Executive based in Race Course Road, Indore. The pay goes up to ₹1,50,000/month. 2 candidates will be hired for this role.

Employer’s description

We Are Looking For A Customer Care Executive Who Can Handle Customer Queries, Provide Solutions, And Ensure A Smooth Service Experience. The Candidate Should Have Good Communication Skills And A Polite, Professional Attitude. Key Responsibilities:Handle Incoming & Outgoing Customer Calls Respond To Customer Queries Via Phone, Whatsapp, Unt. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Salary and benefits

Salary: ₹12,000 – ₹1,50,000 per month, based on skills and experience.

Your responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are customer-first and calm under pressure

Position details

• Job location: Race Course Road, Indore, Madhya Pradesh
• Vacancies: 2
• Timings: 10:30 AM - 8:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based

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