Telecaller

A new Telecaller role is open at S K Reality Property, Suryaraopeta, Vijayawada. There are 2 open positions. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What you get

The salary for this role is ₹10,000 – ₹12,000 per month.

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Active listening, Hindi and English and Typing speed
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and patient

Key responsibilities

As a Telecaller, your work will include:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Position details

• Work location: Suryaraopeta, Vijayawada, Andhra Pradesh
• Work mode: Work from office
• Job type: Full time
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — S K Reality Property reviews applications regularly.