Team Leader

A new Team Leader role is open at S Loanrun, Mangol Puri, Delhi. There are 15 open positions. The pay goes up to ₹30,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Salary

You will be paid ₹20,000 – ₹30,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English

Your responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Work location: Mangol Puri, Delhi, Delhi
• Work type: On-site
• Openings: 15
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by S Loanrun.