Customer Service Officer

Looking for a Customer Service Officer role in Vijayawada Guntur Highway, Vijayawada? S P Capatial is hiring now. Salary is up to ₹18,000/month. The team is filling 30 vacancies.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Telugu, Hindi, English

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: Below 10th
• Comfortable with English, Hindi, Telugu
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Telugu, Hindi, English

Salary

You will be paid ₹12,000 – ₹18,000 per month.

What you will do

• You will identify upsell opportunities where relevant.
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA

Position details

• Location: Vijayawada Guntur Highway, Vijayawada, Andhra Pradesh
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Job type: Full time

Apply today and take the next step in your career with S P Capatial.