Senior Telecaller

S R Patil Financial Advisor is hiring a Senior Telecaller in Odhav, Ahmedabad. Salary is up to ₹18,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

What you will do

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

Who can apply

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Complaint handling, Active listening, Hindi and English, Verbal communication
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.

What you get

Salary: ₹15,000 – ₹18,000 per month, based on skills and experience.

Quick facts

• Location: Odhav, Ahmedabad, Gujarat
• Work type: On-site
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by S R Patil Financial Advisor.