Team Leader

Sa modern solution wants to bring on a Team Leader for its Gomti Nagar, Lucknow team. There are 5 open positions. The pay goes up to ₹28,000/month.

Employer’s description

Urgent Hiring. 1 - 2 Years Experience Compulsory.

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Active listening, CRM tools, Hindi and English, Complaint handling
• Good English
• 1 - 2 Years Experience Compulsory.
• You are polite and calm under pressure

Pay and perks

You will be paid ₹25,000 – ₹28,000 per month.

Job at a glance

• Work location: Gomti Nagar, Lucknow, Uttar Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Work mode: Work from office
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Sa modern solution.