Tele Caller

Join Saanvi Impex India Pvt.Ltd as a Tele Caller in Urban Estate Dugri, Ludhiana. 2 candidates will be hired for this role. The pay goes up to ₹18,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Sales, International | Marketing | Languages : Punjabi, Hindi, English

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Salary and benefits

The salary for this role is ₹15,000 – ₹18,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Skills: English, Hindi, International, Marketing, Punjabi, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, International
• Marketing
• Languages: Punjabi, Hindi, English
• You are polite and patient

Position details

• Job location: Urban Estate Dugri, Ludhiana, Punjab
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Work mode: Office-based

Apply today and take the next step in your career with Saanvi Impex India Pvt.Ltd.