Business Retention Manager

Saggio Insurance Broking Private Limited wants to bring on a Business Retention Manager for its New Moti Nagar, Fire Station, . H-Il Colony, Delhi team. You can earn up to ₹30,000/month. 8 candidates will be hired for this role.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Compensation

Compensation: ₹21,000 – ₹30,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Education: Graduate
• Comfortable with Active listening, Typing speed, Verbal communication, Complaint handling
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and customer-first

What the job involves

In this role, you will:

• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.

Job at a glance

• Job location: New Moti Nagar, Fire Station, . H-Il Colony, Delhi, Delhi
• Employment type: Full time
• Shift: 10:00 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 8
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Saggio Insurance Broking Private Limited.