Customer Support Representative (Cs...

A new Customer Support Representative (Cs... role is open at Sagility, Bommanahalli, Bengaluru. Freshers can apply. The pay goes up to ₹30,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

Day-to-day work

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.

Who can apply

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Verbal communication, CRM tools, Hindi and English and Complaint handling
• Basic English
• Freshers can apply
• A polite, patient attitude

Salary

Salary: ₹28,000 – ₹30,000 per month, based on skills and experience.

Job at a glance

• Job location: Bommanahalli, Bengaluru, Karnataka
• Work type: Work from office
• Job type: Full time
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Sagility.