International Voice Process Agent

Sagility wants to bring on an International Voice Process Agent for its Kondapur, Hyderabad team. 25 candidates will be hired for this role. You can earn up to ₹21,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International, Inbound | Languages : English

What you will do

In this role, you will:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

Pay and perks

Salary: ₹16,000 – ₹21,000 per month, based on skills and experience.

Who can apply

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of English, Inbound and International
• Good English
• Freshers can apply
• Type: International, Inbound
• Languages: English

Quick facts

• Work location: Kondapur, Hyderabad, Telangana
• Work type: Office-based
• Openings: 25
• Shift: 6:30pm to 3:30Am
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Sagility.