Supervisor

Sahyadri boys PG (hostel) is looking for a Supervisor to join its team in Alandi Road, Pune. Salary is up to ₹15,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Compensation

Compensation: ₹10,000 – ₹15,000 per month.

Your responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system

Candidate profile

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with Active listening, Verbal communication, Hindi and English, Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, patient attitude

Job at a glance

• Job location: Alandi Road, Pune, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Vacancies: 1

Interested? Apply now on BetterJobs with your resume — Sahyadri boys PG (hostel) reviews applications regularly.