Telecaller

Join Sai International School as a Telecaller in Patia, Bhubaneswar. You can earn up to ₹18,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary

Salary: ₹17,000 – ₹18,000 per month, based on skills and experience.

Roles and responsibilities

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Eligibility

• Freshers are welcome to apply
• Education: Tenth Pass
• Good knowledge of Typing speed, Active listening, Complaint handling and Hindi and English
• Basic English
• Freshers can apply
• You are polite and customer-first

Job at a glance

• Job location: Patia, Bhubaneswar, Odisha
• Work type: On-site
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

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