General Manager Operations

Sai Kripaa Medical Systems Pvt Ltd is looking for a General Manager Operations to join its team in Ashiyana, Lucknow. There are 2 open positions. You can earn up to ₹40,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Day-to-day work

• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Skills and qualifications

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Skills: English, Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are polite and patient

Compensation

You will be paid ₹20,000 – ₹40,000 per month.

Position details

• Job location: Ashiyana, Lucknow, Uttar Pradesh
• Work mode: Office-based
• Shift: 10.00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 2

Interested? Apply now on BetterJobs with your resume — Sai Kripaa Medical Systems Pvt Ltd reviews applications regularly.