Telecaller

Sambhava Group is looking for a Telecaller to join its team in Kukatpally, Hyderabad. Great for first-time job seekers. The team is filling 2 vacancies. The pay goes up to ₹14,000/month.

Note from the employer

Make Outbound Cold Calls To Customers To Collect Feedback About Their Restaurant Experience. Ask Customers About Food Quality, Service, Ambience, Delivery, And Overall Satisfaction. Identify Customer Concerns, Complaints, And Improvement Areas Through Telephonic Conversations. Maintain Polite, Professional, And Customer-Friendly Communication During Calls. Achieve Daily Call Targets And Feedback Collection Goals. Maintain Proper Call Records, Customer Details, And Conversation Summaries.

Eligibility

• Ideal for freshers starting their career
• Below 10th or equivalent
• Comfortable with Active listening, CRM tools, Typing speed, Verbal communication
• Female Only
• Basic English
• Freshers can apply
• A customer-first, patient attitude

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Salary

The salary for this role is ₹12,000 – ₹14,000 per month.

Job details

• Work location: Kukatpally, Hyderabad, Telangana
• Work mode: Work from office
• Openings: 2
• Timings: 10:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Sambhava Group.