Telecaller

Samikshya News wants to bring on a Telecaller for its Bapuji Nagar, Bhubaneswar team. You can earn up to ₹12,000/month. Freshers can apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Who can apply

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Verbal communication, Typing speed, Active listening and CRM tools
• No English required
• Freshers can apply
• You are patient and polite

What you get

The salary for this role is ₹10,000 – ₹12,000 per month.

Key responsibilities

Here is what a typical day looks like:

• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.

Job at a glance

• Job location: Bapuji Nagar, Bhubaneswar, Odisha
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Job type: Full time
• Work mode: On-site

Ready to start? Upload your resume and apply to Samikshya News today.