Telecaller

Sampangi Groups wants to bring on a Telecaller for its Madhapur, Hyderabad team. No experience? You can still apply. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

As a Telecaller, your work will include:

• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

What we are looking for

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of CRM tools, Typing speed, Active listening and Verbal communication
• Female Only
• Basic English
• Freshers can apply
• Someone polite and customer-first

What you get

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Quick facts

• Location: Madhapur, Hyderabad, Telangana
• Openings: 1
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Sampangi Groups reviews applications regularly.