Customer Care Coordinator

Looking for a Customer Care Coordinator role in Bangla Bazar, Lucknow? Samsung Authorized Service Centers is hiring now. Salary is up to ₹20,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Hindi

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi
• Someone calm under pressure and patient

Your responsibilities

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Compensation

Compensation: ₹14,000 – ₹20,000 per month.

Job at a glance

• Location: Bangla Bazar, Lucknow, Uttar Pradesh
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1

Interested? Apply now on BetterJobs with your resume — Samsung Authorized Service Centers reviews applications regularly.