Customer Service Telecaller

Join Sandip Shaw (R.S.Appliances) as a Customer Service Telecaller in Kestopur, Kolkata. Salary is up to ₹15,000/month. 5 candidates will be hired for this role.

Employer’s description

We Are Looking For A Polite And Responsible Customer Service Telecaller To Handle Customer Calls, Service Requests, And Follow-Ups Related To Kitchen Appliances Such As Chimneys, Cooktops, Hobs, And Water Purifiers. The Candidate Should Have Good Communication Skills And Basic Computer Knowledge. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : English, Hindi, Bengali

Roles and responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Pay and perks

Compensation: ₹10,000 – ₹15,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Bengali, English, Hindi, Inbound and Outbound
• Female Only
• No English required
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: English, Hindi, Bengali
• Someone polite and patient

Job at a glance

• Job location: Kestopur, Kolkata, West Bengal
• Vacancies: 5
• Shift: 10 AM - 7 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time

Apply today and take the next step in your career with Sandip Shaw (R.S.Appliances).