Tele Caller

Sandip University has an opening for a Tele Caller based in West Marredpally, Hyderabad. You can earn up to ₹20,000/month. There are 10 open positions.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Compensation

You will be paid ₹15,000 – ₹20,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Graduate or equivalent
• Skills: Typing speed, CRM tools, Hindi and English, Verbal communication
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and patient

Day-to-day work

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Job details

• Job location: West Marredpally, Hyderabad, Telangana
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

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