Team Leader

Sanjeevani Dairy Farms Private Limited is hiring a Team Leader in Shalimar Bagh, Delhi. Salary is up to ₹30,000/month. The team is filling 15 vacancies.

Note from the employer

Team Leader To Manage And Guide The Customer Support Team. Responsibilities Include Monitoring Team Performance, Handling Escalations, Ensuring Quality Customer Service, Conducting Regular Team Meetings, Supporting Agents, Preparing Reports, And Achieving Daily Targets. Good Communication, Leadership Skills, And Customer Handling Experience. More Than 2 Years Experience Compulsory. | Type : Domestic, Inbound | Languages : English, Hindi

Eligibility

• At least 2 years of relevant experience
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Domestic, Inbound
• Languages: English, Hindi

What you will do

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Salary

The salary for this role is ₹25,000 – ₹30,000 per month.

Job at a glance

• Job location: Shalimar Bagh, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 15
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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