Tele Counselor

Start your next role as a Tele Counselor with Sankalp Education Consultancy in Sector-32, Chandigarh. The pay goes up to ₹45,000/month. 20 candidates will be hired for this role.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Your responsibilities

• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA.

Compensation

The salary for this role is ₹15,000 – ₹45,000 per month.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Active listening, Complaint handling, CRM tools and Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.

Job at a glance

• Job location: Sector-32, Chandigarh, Chandigarh
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 20
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Sankalp Education Consultancy.