Voice Process Associate

A new Voice Process Associate role is open at Sankalp HR Services, Bommanahalli, Bengaluru. The team is filling 2 vacancies. You can earn up to ₹25,000/month. Great for first-time job seekers.

In the employer’s words

We Are Looking For A Dynamic And Customer-Focused International Voice Process Executive To Handle Inbound And Outbound Calls With Global Clients. The Role Requires Excellent Communication Skills, Problem-Solving Ability, And Flexibility To Work In Rotational Shifts. 2 Ways Cab Provided. Type : International, Inbound, Outbound | Languages : English

What you get

You will be paid ₹19,000 – ₹25,000 per month.

Requirements

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: English, Inbound, International, Outbound
• Good English
• Freshers can apply
• Type: International, Inbound, Outbound
• Languages: English
• Someone polite and calm under pressure

Your responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Position details

• Work location: Bommanahalli, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Vacancies: 2

Click Apply to send your profile to Sankalp HR Services. It takes less than a minute.