Retention Executive

Looking for a Retention Executive role in Nirman Vihar, Delhi? Santa Eventz & Exhibitions Private Limited is hiring now. The team is filling 2 vacancies. Salary is up to ₹24,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory. | Type : Outbound | Languages : Hindi, English

What the job involves

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Skills and qualifications

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Skills: English, Hindi, Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Hindi, English
• A calm under pressure, patient attitude

Compensation

You will be paid ₹21,000 – ₹24,000 per month.

Quick facts

• Work location: Nirman Vihar, Delhi, Delhi
• Employment type: Full time
• Shift: 10;00 AM - 7;00 PM | Monday to Saturday
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based

Apply today and take the next step in your career with Santa Eventz & Exhibitions Private Limited.