Team Leader

Sapient Hunt wants to bring on a Team Leader for its Sector 18 - Gurgaon, Delhi team. Salary is up to ₹40,000/month. The team is filling 25 vacancies.

Note from the employer

We Are Hiring Team Leader (Call Centre) Location: Sector 18, Gurgaon Timing: 10:00 Am 7:00 Pm Working Days: Monday Saturday (Sunday Fixed Off) Eligibility Criteria Graduate (Mandatory) 2 8 Years Of Experience Minimum 2 Years Team Leader Experience (On Paper) Bpo Background Mandatory Skills Required Strong Communication Skills In Hindi & English Experience In Outbound Telecalling / Tele Sales / Lead Generation Hands-On Experience With Dialer Systems Team Handling & Performance Management Key Responsibilities Manage And Drive Team Sales Targets Track Weekly Performance Of Sales Agents Monitor Kpis & Slas Provide Coaching, Feedback, And Performance Improvement Plans Ensure Strong Team Motivation And Productivity Salary: Up To 40,000 Per Month Interested Candidates Can Share Their Cv. More Than 2 Years Experience Compulsory.

Compensation

Compensation: ₹35,000 – ₹40,000 per month.

Eligibility

• 2+ years of experience in a similar role
• Graduate or equivalent
• Skills: Complaint handling, Verbal communication, Active listening, Typing speed
• Good English
• More Than 2 Years Experience Compulsory.
• Someone polite and customer-first

What the job involves

In this role, you will:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.

Job at a glance

• Job location: Sector 18 - Gurgaon, Delhi, Delhi
• Openings: 25
• Interview: 10:00 am - 2:00pm | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Working hours: 10:00 am - 7:00pm | Monday to Saturday

Apply today and take the next step in your career with Sapient Hunt.