Customer Care Associate

Join SarvaSync as a Customer Care Associate in Gomti Nagar, Lucknow. The team is filling 5 vacancies. Freshers can apply. You can earn up to ₹22,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Type : Domestic, Inbound | Languages : Hindi, English

Day-to-day work

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Compensation

The salary for this role is ₹15,000 – ₹22,000 per month.

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi and Inbound
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: Hindi, English
• Someone calm under pressure and polite

Job details

• Job location: Gomti Nagar, Lucknow, Uttar Pradesh
• Openings: 5
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with SarvaSync.