Customer Care Executive

SarvaSync has an opening for a Customer Care Executive based in Mahalaxmi Nagar, Indore. Salary is up to ₹32,000/month. There are 5 open positions.

Employer’s description

Handle Customer Queries And Concerns Through Inbound/Outbound Calls.Provide Accurate Information Regarding Orders, Products, Payments, And Services.Deliver Excellent Customer Service With Professional Communication.Resolve Customer Complaints Within Defined Timelines.Maintain Proper Call Records And Update Customer Details In The System. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : Hindi, English

What you get

The salary for this role is ₹22,000 – ₹32,000 per month.

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: English, Hindi, Inbound, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: Hindi, English
• A patient, calm under pressure attitude

Key responsibilities

As a Customer Care Executive, your work will include:

• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.

Job at a glance

• Job location: Mahalaxmi Nagar, Indore, Madhya Pradesh
• Work mode: Work from office
• Vacancies: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by SarvaSync.