Email And Chat Process

Sarvasync has an opening for an Email And Chat Process based in Gomti Nagar, Lucknow. You can earn up to ₹21,000/month. There are 7 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Day-to-day work

As an Email And Chat Process, your work will include:

• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status.
• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Compensation

The salary for this role is ₹15,000 – ₹21,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are patient and customer-first

Job details

• Work location: Gomti Nagar, Lucknow, Uttar Pradesh
• Work mode: Office-based
• Openings: 7
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Sarvasync.