Telecaller

Satish Insurence Services is hiring a Telecaller in Akkayyapalem, Visakhapatnam. Great for first-time job seekers. You can earn up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Active listening, Hindi and English and Complaint handling
• Basic English
• Freshers can apply
• A polite, customer-first attitude

Your responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.

Salary

The salary for this role is ₹11,000 – ₹15,000 per month.

Quick facts

• Job location: Akkayyapalem, Visakhapatnam, Andhra Pradesh
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1
• Work type: Work from office

Apply today and take the next step in your career with Satish Insurence Services.