Telecaller

Satish Mehra Office is looking for a Telecaller to join its team in Napier Town, Jabalpur. Salary is up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you get

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: CRM tools, Active listening, Typing speed, Hindi and English
• Basic English
• Freshers can apply
• Someone customer-first and calm under pressure

What the job involves

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Quick facts

• Work location: Napier Town, Jabalpur, Madhya Pradesh
• Work type: Office-based
• Job type: Full time
• Vacancies: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Satish Mehra Office.