Operation Manager

A new Operation Manager role is open at Sauber Swach Private Limited, Ballygunge Circular Road, Kolkata. Salary is up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Basic Excel, MS Word

Pay and perks

You will be paid ₹15,000 – ₹25,000 per month.

Eligibility

• 1–2 years of relevant experience
• Graduate or equivalent
• Skills: Basic Excel, Ms Word
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Basic Excel, MS Word
• Someone patient and calm under pressure

What the job involves

In this role, you will:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system.

Job details

• Work location: Ballygunge Circular Road, Kolkata, West Bengal
• Shift: 9:30 AM - 6:30 PM | Thursday to Tuesday
• Openings: 1
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

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