Telecaller

Save Capital India is looking for a Telecaller to join its team in Lalpur, Ranchi. 5 candidates will be hired for this role. You can earn up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Salary

The salary for this role is ₹10,000 – ₹12,000 per month.

Day-to-day work

• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• You will meet quality, call-handling and satisfaction targets.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Complaint handling, Typing speed, Hindi and English and Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and calm under pressure

Quick facts

• Work location: Lalpur, Ranchi, Jharkhand
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Save Capital India reviews applications regularly.