Service Coordinator

A new Service Coordinator role is open at Savi Vision Private Ltd. (Savi Vision Private Limited), Okhla Industrial Area, Delhi. The team is filling 2 vacancies. Salary is up to ₹40,000/month.

Note from the employer

Coordinating All Service-Related Activities, Including Service Requests, Engineer Scheduling, Project Coordinabuild And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound

What you get

Compensation: ₹25,000 – ₹40,000 per month.

Eligibility

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Inbound and Outbound
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• You are customer-first and patient

Key responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Quick facts

• Work location: Okhla Industrial Area, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 2
• Job type: Full time

Ready to start? Upload your resume and apply to Savi Vision Private Ltd. (Savi Vision Private Limited) today.