Customer Care Manager

Start your next role as a Customer Care Manager with Sb Cars Pvt Ltd in Fazal Ganj, Kanpur. The team is filling 2 vacancies. You can earn up to ₹30,000/month.

In the employer’s words

Manage Customer Care Department And Customer Satisfaction Activities. Handle Customer Complaints, Nps, Appointment Generation, Conversion And Retention. Monitor Service Load Growth, Customer Follow-Up And Team Productivity. Ensure Timely Resolution Of Customer Concerns And Maintain High Service Standards. Automobile Dealership Experience Mandatory. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Day-to-day work

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

What we are looking for

• 2+ years of experience in a similar role
• Graduate or equivalent
• Skills: English, Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi
• A polite, calm under pressure attitude

Salary

The salary for this role is ₹20,000 – ₹30,000 per month.

Position details

• Location: Fazal Ganj, Kanpur, Uttar Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 2

Interested? Apply now on BetterJobs with your resume — Sb Cars Pvt Ltd reviews applications regularly.