Telecaller

SB Private Limited has an opening for a Telecaller based in Hazratganj, Lucknow. No experience? You can still apply. Salary is up to ₹22,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

The salary for this role is ₹18,000 – ₹22,000 per month.

Eligibility

• Ideal for freshers starting their career
• Education: Tenth Pass
• Skills: Typing speed, CRM tools, Active listening, Complaint handling
• Basic English
• Freshers can apply
• A customer-first, patient attitude

What the job involves

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Position details

• Job location: Hazratganj, Lucknow, Uttar Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 1

Ready to start? Upload your resume and apply to SB Private Limited today.