Telecaller

Sbi Life is looking for a Telecaller to join its team in Vaishali - Ghaziabad, Delhi. The team is filling 4 vacancies. The pay goes up to ₹16,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What you will do

As a Telecaller, your work will include:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.
• You will handle inbound and outbound customer calls, chats or emails.
• You will identify upsell opportunities where relevant.

What you get

Salary: ₹14,000 – ₹16,000 per month, based on skills and experience.

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Hindi and English, Verbal communication, CRM tools, Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

Quick facts

• Job location: Vaishali - Ghaziabad, Delhi, Delhi
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 4
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Sbi Life.