Sbi Customer Service Executive Bpo ...

Sbic has an opening for a Sbi Customer Service Executive Bpo ... based in Sector 20 - Gurgaon, Delhi. Freshers can apply. The pay goes up to ₹20,000/month. The team is filling 30 vacancies.

Employer’s description

Inquiry Management: Respond Promptly To Customer Queries, Complaints, And Service Requests Across Multiple Channels (Phone, Email, Live Chat, And Social Media).Issue Resolution: Troubleshoot Product Or Service Issues By Identifying Root Causes And Offering Practical, Step-By-Step Solutions.

Pay and perks

Compensation: ₹15,000 – ₹20,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Good knowledge of Active listening, CRM tools, Typing speed and Verbal communication
• Basic English
• Freshers can apply

Day-to-day work

• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

Quick facts

• Work location: Sector 20 - Gurgaon, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 30

Interested? Apply now on BetterJobs with your resume — Sbic reviews applications regularly.