Customer Service Manager

A new Customer Service Manager role is open at Sbm Tvs, Gummidipundi, Chennai. The team is filling 2 vacancies. You can earn up to ₹30,000/month.

Note from the employer

E Are Seeking An Experienced And Customer-Focused Service Manager To Oversee The Day-To-Day Operations Of Our Two-Wheeler Service Department. The Ideal Candidate Will Be Responsible For Leading The Service Team, Ensuring High-Quality Vehicle Maintenance And Repairs, Enhancing Customer Satisfaction, And Maximizing Operational Efficiency. 1 - 2 Years Experience Compulsory. | Bike Servicing

Day-to-day work

As a Customer Service Manager, your work will include:

• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails.
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Comfortable with Bike Servicing
• Male Only
• No English required
• 1 - 2 Years Experience Compulsory.
• Bike Servicing
• A polite, calm under pressure attitude

Compensation

Compensation: ₹20,000 – ₹30,000 per month.

Job details

• Work location: Gummidipundi, Chennai, Tamil Nadu
• Job type: Full time
• Working hours: 9:30 AM - 7:30 PM | Monday to Saturday
• Work mode: On-site
• Interview: 10:00 AM - 11:00 aM | Monday to Saturday
• Openings: 2

If this job suits you, apply now — shortlisted candidates will be contacted by Sbm Tvs.