Telecaller Cum Counsellor

A new Telecaller Cum Counsellor role is open at Scholars Choice, Jodhpur Park, Kolkata. No experience? You can still apply. The pay goes up to ₹20,000/month. The team is filling 10 vacancies.

In the employer’s words

Telecaller Cum Counsellor. Type : Outbound, Domestic | Languages : Bengali, Hindi, English

Roles and responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Bengali, Domestic, English, Hindi, Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Domestic
• Languages: Bengali, Hindi, English

Salary

Salary: ₹10,000 – ₹20,000 per month, based on skills and experience.

Job details

• Job location: Jodhpur Park, Kolkata, West Bengal
• Job type: Full time
• Shift: 10:30 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 10

Interested? Apply now on BetterJobs with your resume — Scholars Choice reviews applications regularly.