Telecaller

A new Telecaller role is open at Search N Deal, Sector 10 - Gurgaon, Delhi. Salary is up to ₹20,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary

You will be paid ₹20,000 per month.

What the job involves

• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.

Eligibility

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with CRM tools, Complaint handling, Active listening, Typing speed
• Basic English
• Freshers can apply
• A customer-first, polite attitude

Quick facts

• Job location: Sector 10 - Gurgaon, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1
• Work type: Office-based

Apply today and take the next step in your career with Search N Deal.