Telecaller

Looking for a Telecaller role in Wayanad Road, Kozhikode? Season Sync Coffee is hiring now. The pay goes up to ₹7,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets.

Requirements

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of Typing speed, Verbal communication, Complaint handling and CRM tools
• Basic English
• Freshers can apply

What you get

Compensation: ₹6,000 – ₹7,000 per month.

Job at a glance

• Job location: Wayanad Road, Kozhikode, Kerala
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Season Sync Coffee reviews applications regularly.