International Voice Process Agent

Sebone Technologies is looking for an International Voice Process Agent to join its team in Perungalathur, Chennai. The pay goes up to ₹29,500/month. No experience? You can still apply. There are 30 open positions.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

What the job involves

As an International Voice Process Agent, your work will include:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Compensation

Compensation: ₹24,500 – ₹29,500 per month.

Requirements

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Good knowledge of Verbal communication, CRM tools, Typing speed and Active listening
• Basic English
• Freshers can apply

Job details

• Location: Perungalathur, Chennai, Tamil Nadu
• Openings: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Sebone Technologies reviews applications regularly.