Telecaller

Start your next role as a Telecaller with Sendra Gold in Kondapur, Hyderabad. The team is filling 6 vacancies. Freshers can apply. The pay goes up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

Salary and benefits

You will be paid ₹15,000 – ₹20,000 per month.

Requirements

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with Complaint handling, CRM tools, Active listening, Verbal communication
• Female Only
• Basic English
• Freshers can apply

Job details

• Job location: Kondapur, Hyderabad, Telangana
• Vacancies: 6
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Sendra Gold.