International Bpo Executive

Join Serviflex Global Llp as an International Bpo Executive in Keshavpuram, Kanpur. The team is filling 12 vacancies. The pay goes up to ₹23,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

Salary

You will be paid ₹15,000 – ₹23,000 per month.

Who can apply

• 1–2 years of relevant experience
• Graduate or equivalent
• Skills: English, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English
• You are polite and patient

Roles and responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.

Position details

• Job location: Keshavpuram, Kanpur, Uttar Pradesh
• Work mode: Office-based
• Interview timings: 5:00 PM - 7:00 PM | Monday to Saturday
• Timings: 3:00 PM - 12:00 AM | Monday to Friday
• Openings: 12
• Job type: Full time

Click Apply to send your profile to Serviflex Global Llp. It takes less than a minute.