Operation Executive

A new Operation Executive role is open at Sfs Consultants, Raipur. There are 10 open positions. Salary is up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Basic Excel, MS Word | Skills Needed : Email, Computer

Salary and benefits

The salary for this role is ₹10,000 – ₹30,000 per month.

What we are looking for

• 2+ years of experience in a similar role
• Graduate or equivalent
• Skills: Basic Excel, Computer, Email, Ms Word
• Basic English
• More Than 2 Years Experience Compulsory.
• Basic Excel, MS Word
• Skills Needed: Email, Computer

What the job involves

As an Operation Executive, your work will include:

• You'll identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Job details

• Location: Raipur, Chhattisgarh
• Work mode: On-site
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10

Apply today and take the next step in your career with Sfs Consultants.