Team Leader & Asst Team Leader

Start your next role as a Team Leader & Asst Team Leader with Sha Money Mithra Finserv Pvt Ltd in Kodambakkam, Chennai. The team is filling 10 vacancies. Salary is up to ₹20,000/month.

Employer’s description

The Telecalling Team Leader Is Responsible For Managing And Guiding A Team Of Telecallers To Achieve Sales, Customer Service, Or Lead Generation Targets. The Role Involves Monitoring Team Performance, Providing Coaching And Training, Ensuring Quality Standards Are Met, And Driving Continuous Improvement To Maximize Team Productivity And Customers. 1 - 2 Years Experience Compulsory. | Type : Sales | Marketing | Languages : English, Tamil

Pay and perks

The salary for this role is ₹16,000 – ₹20,000 per month.

What the job involves

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• 1–2 years of relevant experience
• Education: Graduate
• Skills: English, Marketing, Sales, Tamil
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• Languages: English, Tamil

Quick facts

• Work location: Kodambakkam, Chennai, Tamil Nadu
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Sha Money Mithra Finserv Pvt Ltd.