Team Leader

Shadowfax Pvt Ltd is hiring a Team Leader in Ravet, Pune. No experience? You can still apply. There are 2 open positions. Salary is up to ₹16,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Candidate profile

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Good knowledge of Active listening, Typing speed, Complaint handling and CRM tools
• Male Only
• Basic English
• Freshers can apply
• You are customer-first and polite

Day-to-day work

• Meet quality, call-handling and satisfaction targets.
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Salary

Salary: ₹15,000 – ₹16,000 per month, based on skills and experience.

Quick facts

• Job location: Ravet, Pune, Maharashtra
• Openings: 2
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

Ready to start? Upload your resume and apply to Shadowfax Pvt Ltd today.