Customer Relationship Management (C...

Join Shakti Enterprises as a Customer Relationship Management (C... in Turbhe, Mumbai. The pay goes up to ₹20,000/month.

In the employer’s words

Crm & Operations Support Executivejob Summaryprovide Backend Operational Support By Coordinating Between Service Technicians, Operations Teams, And Customers To Ensure Smooth Service Delivery And Accurate Reporting. Good Experience In Backend Operations, Service Coordination, Or Crm Support.Strong Organizational And Coordination Skills. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

What you get

The salary for this role is ₹15,000 – ₹20,000 per month.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi and Marathi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• Someone polite and customer-first

Day-to-day work

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Quick facts

• Location: Turbhe, Mumbai, Maharashtra
• Job type: Full time
• Vacancies: 1
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday call saundarya 7021925388
• Work type: Work from office
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Shakti Enterprises reviews applications regularly.