Telecaller

Looking for a Telecaller role in Guntur? Shalam Services is hiring now. Salary is up to ₹15,000/month. There are 2 open positions.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Pay and perks

The salary for this role is ₹10,000 – ₹15,000 per month.

Roles and responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Eligibility

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Active listening, Hindi and English, Typing speed and CRM tools
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are patient and polite

Quick facts

• Work location: Guntur, Andhra Pradesh
• Vacancies: 2
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Shalam Services reviews applications regularly.