Service Manager/Team Leader

Shambhavi Automotive Engineers has an opening for a Service Manager/Team Leader based in Agra Cantt, Agra. 2 candidates will be hired for this role. You can earn up to ₹20,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales | Marketing | Languages : English, Hindi

What you will do

In this role, you will:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Compensation

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Marketing, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• Languages: English, Hindi
• You are patient and customer-first

Job details

• Work location: Agra Cantt, Agra, Uttar Pradesh
• Timings: 9:30 AM - 6:30 PM | Sunday to Friday
• Work type: On-site
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Sunday to Friday
• Vacancies: 2

Ready to start? Upload your resume and apply to Shambhavi Automotive Engineers today.