Ecommerce Account Manager

Shanti Films Production has an opening for an Ecommerce Account Manager based in Dwarka Mor, Delhi. You can earn up to ₹22,000/month. The team is filling 2 vacancies.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Basic Excel | Skills Needed : Email

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Basic Excel, Email
• Basic English
• 1 - 2 Years Experience Compulsory.
• Basic Excel
• Skills Needed: Email

Pay and perks

Salary: ₹15,000 – ₹22,000 per month, based on skills and experience.

What the job involves

• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Quick facts

• Job location: Dwarka Mor, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 2
• Job type: Full time

Ready to start? Upload your resume and apply to Shanti Films Production today.